We accept all major credit cards (Mastercard, Visa, American Express) as well as PayPal and Afterpay for Australian & New Zealand customers
Yes, we have Afterpay as a payment option for Australia & New Zealand customers. Unfortunately Afterpay don't currently have the ability to process orders outside of these countries, but hopefully they change this and allow international shopping soon!
Yes we do! If you receive your order and there are any problems, please email email@example.com and our customer service team will be in touch with you shortly. We will assist you in arranging an exchange or full refund and advise on how you can return the item. We do ask that you contact us within 7 days of receiving your order if you wish to make a return. We have a 30 day return policy.
We cannot cover the cost of the return shipping. Please note, we have a USA based returns address for any of our US customers.
We respectfully ask that any pieces being returned are in pristine, brand new condition - no make-up, tan or deodorant marks as we will be unable to process a return for exchange or refund in this case.
Our customer service team pride ourselves on quick replies to customer enquiries, it will usually take us no more than 1 business day for us to get back to you
If you can’t find a particular item on our website that usually means that it is sold out and won’t be restocked ☹ (sorry!) however, our Customer Service Team are more than happy to assist if you can’t find something – so please send us an email firstname.lastname@example.org and we will check on the item you are looking for and give you an update (or suggest alternatives!)
Our stock between the website and the boutique is the same – so if it is out of stock online, it won’t be available in the boutique. However, we are always happy to triple check so feel free to send us an email email@example.com
We recommend if you are interested in any sold out pieces, please go to the product on our website, select your size and enter your email address to be notified if / when the item comes back into stock.
We typically don't restock anything, with the exception of our bestselling essentials in black & white such as the Indy & Coco Bralet, the Form & Soul Legging.
Coloured pieces or prints are typically not restocked. As soon as the item is restocked you will be the first to know with an email!
If you’re unsure about any restock items feel free to contact us via Instagram @cleoharper_activewear or send us an email and we will be happy to give you an update – www.cleoharper.com
Every Cleo Harper order is shipped Australia Post Express Post.
Express shipping is free when you purchase more than 1 item. If you’re only looking to purchase 1 item, shipping is a $15 flat fee. If you’re local to the Gold Coast you can select pick up at the checkout and come and collect your order, you will get an email from us when your order is ready to pick up.
All Australian shipments are sent with Australia Post, every order is shipped Express and your order will typically arrive within 1-2 working days to metro areas, 3-5 working days to areas outside major cities.
Yes we do – you can see it on each product page and here - https://cleoharper.com/pages/size-guide. If you need any sizing advice feel free to email us firstname.lastname@example.org
Generally our sizing is standard, however, there can occasionally be minor differences between fabrics. In saying that, everyone is different – we recommend checking your measurements against our size guide to give you the best indication of the right size for you. If there are any particular sizing notes on a style we will include that in the product description (such as "runs small, we suggest sizing up".
Always! You might feel a little more comfortable wearing a lighter / nude coloured underwear with some of our lighter colours, but it is totally up to you and personal preference
Our Fortitude, Maze, Harmony, Island & Liberty Bralets are known to have the highest support
Our boutique is located on the Gold Coast, at 3/7 Stevenson Court, Burleigh Heads. Our #CleoBoutique is permanent and not a pop up store. We are open 6 days a week, Monday to Friday 8:30am-4:30pm, Saturday 8am-12pm.
As much as we would love to, we won’t have pop up stores in other cities or countries
A mini release is a small range of pieces that are either in a unique colour or print, and if there are active tops and bottoms in the release we like to have the pieces match back with each other – like a small activewear capsule collection! It’s also an opportunity to release limited edition colours & prints that we may not be able to put into a collection, but we know you will love so we put them into a mini release! Mini releases drop in between our main collections every few months
We release a new collection every month!